Hardware

The following are hardware requirements you must meet for us to meet our service obligations. Other hardware may be supported on a “best-effort” basis at our discretion.

 

Desktops

Business or Enterprise models with the following characteristics:

 

Make: Dell (preferred) or HP

Warranty: Current

CPU: Intel i3, i5, i7 @ 2.4+ Ghz

RAM: 8+ GB

Storage: 256+ GB Solid State Drive (SSD)

TPM 2.0 Module

OS: Windows 10 Pro, Windows 11 Pro

End of Life: No

 

Laptops

Business or Enterprise models with the following characteristics:

 

Make: Dell (preferred) or HP

Warranty: Current

CPU: Intel i3, i5, i7 @ 2.4+ Ghz

RAM: 8+ GB

Storage: 256+ GB Solid State Drive (SSD)

TPM 2.0 Module

OS: Windows 10 Pro, Windows 11 Pro

End of Life: No

Resolution: 1920×1080 or higher

Accessories

Mice: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.

Keyboard: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.

Monitor: Resolution of 1920×1080 or higher, minimum size 23″ or higher.

 

Servers

Make: Dell or HP

Warranty: Current

RAM: 32+ GB

Storage: Solid State Drive (SSD) Array

OS: Windows 2019 Standard/Datacenter

End of Life: No

 

Uninterruptable Power Supply

APC SMART-UPS Models

 

Firewalls

Ubiquiti USG

Ubiquiti USG-Pro-4

FortiNet FortiGate 80, 60, 40 Series

 

Switches

Ubiquiti US-24

Ubiquiti US-24-250W

Ubiquiti US-24-500W

Ubiquiti US-48

Ubiquiti US-48-500W

Ubiquiti US-48-750W

Ubiquiti US-8

Ubiquiti US-8-60W

Ubiquiti US-8-150W

Ubiquiti US-16-XG

 

WiFi Access Points

Ubiquiti UAP-AC-LITE

Ubiquiti UAP-AC-LR

Ubiquiti UAP-AC-PRO

Ubiquiti UAP-NANOHD

Ubiquiti UAP-AC-HD

Ubiquiti UAP-AC-SHD

Ubiquiti UAP-XG

Ubiquiti UAP-AC-M-PRO

Ubiquiti UAP-AC-M

 

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Software

The following are software requirements you must meet for us to meet our service obligations. Other software may be supported on a “best-effort” basis at our discretion.

 

Operating Systems

The following operating systems are supported for managed services.

 

Windows 10, 11 Pro/Business/Enterprise (Desktops/Laptops)

Windows Server 2016, 2019 (Servers)

 

Line of Business (LOB)

We offer direct support for the following software. Other software we support on a best-effort basis.

 

Microsoft Software – Microsoft Office Suite

Google Chrome

Adobe Applications – Reader, Air, Shockwave

Java Runtime Environment

PDF Creator

ESET Anti-Virus

Atera online backup

 

 

The following cloud environments are supported for managed services.

 

Microsoft 365 (M365)

Microsoft Azure